Deliveries

At Protéalpes, as with production, logistics and shipping are also managed in-house. We have developed our own logistics site in Ardèche, Auvergne Rhône-Alpes, France. We chose this area out of convenience, and to enable our first historical employee, a local resident, to progress to logistics manager. We produce protein isolates in Albertville in the same filtration plant, under the responsibility of a pharmacist in charge, and then transport the finished products to the storage site once a month or so, to prepare the parcels that will be delivered by us to Colissimo.

The transport of people for manufacturing and of finished products is systematically grouped together to reduce unnecessary kilometers.

Each parcel is prepared by hand by our logistics teams, taking care to protect the products with recyclable materials to minimize the risk of breakage during transport.
The delivery stage is the only stage we cannot totally control. From the outset, we have worked with colissimo, which is a safe, high-quality solution. Should you encounter any difficulties or problems with the delivery of your Protéalpes products, rest assured that we will do our utmost to find a suitable solution as quickly as possible. Please do not hesitate to contact us via our contact form for any information or after-sales service requests relating to the shipment of your Protéalpes products.

The delivery times indicated below are given as an indication.

Unfortunately, certain exceptional situations beyond our control, as well as border controls for deliveries outside France, may have an impact on these times. We apologize in advance and assure you that we will do our utmost to get your products to you as quickly as possible.

For mainland France and Corsica

Colissimo home delivery

• Home delivery takes 2-5 working days. Delivery costs €5.50 for orders under €50.
• For orders over €50, delivery is €1. 

Colissimo delivery

• Pickup delivery takes 2-5 working days. Delivery costs €4.95 for orders under €50.
• For all orders over €50, delivery is free.

For Reunion, Guadeloupe, Martinique, French Guiana, Mayotte and St Pierre et Miquelon

Colissimo home delivery

• Home delivery takes 11-18 working days. Delivery charges are €25 for orders of up to 2 kg (gross) and €40 for orders of 2 kg or more. The customer pays on the website in VAT.
• IMPORTANT: For each order, the customer undertakes to pay, to the organization responsible for delivery, the various applicable local taxes linked to customs charges (such as octroi de mer, etc.). In particular, the customer must pay the applicable VAT. 

For New Caledonia

Colissimo home delivery

• Home delivery takes 11-18 working days. Delivery charges are €55 for orders up to 2 kg gross, and €90 for orders over 2 kg. The customer pays on the site in VAT.
• IMPORTANT: For each order, the customer undertakes to pay, to the organization responsible for delivery, the various applicable local taxes linked to customs charges (such as octroi de mer, etc.). In particular, the customer must pay the applicable VAT. 

For Belgium and the Netherlands

Colissimo home delivery

• Home delivery takes 4-6 working days. Delivery costs €7.90 for orders under €50.
• For orders over €50, delivery is €2. 

Relay point delivery :

• Relay point delivery takes 4-6 working days. Delivery costs €6.90 for orders under €50.
• For all orders over €50, delivery is free. 

For Germany and Luxembourg

Colissimo home delivery with signature

• Home delivery against signature takes 4-6 working days. Delivery costs €8.90 for orders under €50.
• For orders over €50, delivery is €3. 

Relay point delivery :

• Relay point delivery takes 4-6 working days. Delivery costs €6.90 for orders under €50.
• For all orders over €50, delivery is free. 

For Switzerland

• Log on to protealpes.ch to benefit from a special offer for deliveries in Switzerland, without customs clearance.

For Ireland, Spain, Austria, Portugal and Italy

Colissimo home delivery with signature:

• Home delivery takes 4-8 working days. Delivery costs €10.90 for orders under €70.
• For orders of €70 or more, delivery is €2.

Delivery Colissimo relais :

• Relay point delivery takes 4-8 working days. Delivery costs €10.90 for orders under €70.
• Free delivery on orders over €70.

For Sweden, Slovakia, Slovenia, Estonia, Poland, Hungary and Denmark

Colissimo home delivery with signature

• Delivery takes 5-8 working days. Delivery costs €12.90 for orders under €100.
• Free delivery on orders over €100.

For Finland, Croatia, Bulgaria, Greece and Romania

Colissimo home delivery with signature

• Delivery takes 5-8 working days. Delivery charges are €15 for orders up to 2 kg of product (gross) and €25 for orders over 2 kg.

For Norway

Colissimo home delivery with signature

• Delivery takes 5-8 working days. Delivery charges are €13 for orders weighing less than 2 kg (gross).
• For all orders over 2 kg (gross), delivery is fixed at 23 €.
• IMPORTANT: upon receipt, the customer may be required to personally pay customs clearance fees and taxes (including VAT) applied by Norwegian customs.

If you wish to order from another country

Unfortunately, we do not yet offer shipping outside these countries. However, if you wish to order from abroad, you can contact us directly via our contact form.